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Technical Support
General FAQ
Does BeyondVR provide phone
tech support?
BeyondVR provides phone tech support for issues that can't be
resolved, but quick answers to known issues can be found on the
support page.
What kind of
graphics card or graphics chip should I have to support 3D
graphics?
Both nVidia or ATI / AMD make quality GPUs (graphics processing
unit) for 3D graphics applications.
Intel graphics chips provide minimal (or
no) support for 3D graphics applications. Because
in the past, users requiring 3D graphics historically
represented only a small fraction of PC users, Intel did not
consider them representative of mainstream consumers by Intel's
standards.
Please try
the trial versions of our software if you are not sure
about your computer's 3D graphics capability.
nVidia chips are
specifically-designed for 3D graphics. nVidia drivers are
easy to find and install. The drivers can be downloaded
from a card manufacturer's website, or from the nVidia website
(regardless of who manufactured the card). A mid-level
nVidia graphics card is more than adequate to run the CIS and
Synesthesure. nVidia supports special things such as
GPU-accelerated physics modeling and AR/VR
headsets.
AMD has plenty of
mid-range to top-notch cards and chips. Though many lack
native support for some physics modeling features and AR/VR
headsets.
Intel In
many cases, drivers for Intel graphics chips will try to use
the CPU to emulate 3D functions that are supposed to be
handled directly by graphics hardware. This
can have serious adverse effects on performance, as the
computer's CPU can easily get overloaded by the graphic chip's
driver offloading calculations that are intended to be handled
by a dedicated graphics chip - not a CPU. It can cause
major drops in performance, erratic errors, anomalies, and
crashes.
Top
Known Issues:
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Runtime error 13: Type Mismatch
Data file(s) or data in a data file is missing or
corrupted.
Solution 1 - Restart
the app/program.
The problem may get
automatically corrected, but require the app/program to be
restarted.
Solution 2 - If the CIS suite was
running fine...
Uninstall the CIS suite and
re-install the newest version of it.
Re-activation of the suite's license after re-installing it
should not be required.
Solution 3 - Update NeuroGuide (if an
error message indicates that is needed).
There is a known error in
older versions of NeuroGuide that require an update to a newer
version of NeuroGuide to fix a CIS data file corruption issue
caused by NeuroGuide. If a current version of the CIS
suite is installed, it should provide an error message about
this if that is the issue.
Solution 4 - Uninstall
an re-install the CIS suites and CIS setup.
Uninstall the CIS suites and
and CIS setup.
Delete the CIS data folder - C:\Users\Public\CIS
Re-install CIS setup and the CIS suites.
Solution
5 - If the issue persists, contact support.
Contact technical support.
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Where did the CIS Control Panel go? I can't access it,
but the feedback window is open and waiting and I can see the
CIS Suite running on the Windows taskbar.
Sometimes the windows to control the CIS Suites are
positioned off of the viewable area, particularly after changing
desktop resolutions or monitor layout. The positions of
the CIS windows and panels can be reset to the top left of the
primary screen.
Solution:
1) Left-click on the CIS suite's icon by the clock in the
system tray.
2) Select Help | Reset CIS windows
positions
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DAX Error - Library not registered (MMTools components)
The error is related to the MMTools components not getting
properly registered.
Solution - Run the fix found on the Programs Bar. CIS
| utilities | Fix MMtools registration issue
Contact support at
 if you need additional help.
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