Issues When Starting Up                                           


Where did the CIS Control Panel go?  I can't access it, but the feedback window is open and waiting and I can see the CIS Suite running on the Windows taskbar.
Sometimes the windows to control the CIS Suites are positioned off of the viewable area, particularly after changing desktop resolutions or monitor layout.  The positions of the CIS windows and panels can be reset to the top left of the primary screen.

Solution:
1)  Left-click on the CIS icon by the clock in the system tray.
2)  Select  Help  |  Reset CIS windows positions
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CISsetup won't run or finish running.  Missing components or files.

Solution - Right-click on CISsetup.exe and select "Run as Adminstrator"
Also be sure anti-virus software is not interfering/blocking the installation.
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Firewall Blocking the CIS Suite
If a firewall is installed on the computer, it may warn you that the CIS suites are trying to open ports.  Some firewalls immediately “freeze” any application attempting to open a port until the user grants or configures the port access.  Sometimes the process of freezing and then unfreezing a CIS Suite will cause it to crash or behave erratically until it is restarted.

Solution - Grant Access and/or Configure the Firewall
The firewall should allow you to grant the requested port access.  It may be necessary to configure the firewall to remember allow the required port access without prompting for permission.  Refer to your firewall documentation for instructions on how to configure the firewall.
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"Protocol not supported" message.
The CIS Suite's network connection had problems initializing.  This could happen if a CIS Suite was quit and a new one started before the port being used by the CIS had a chance to be fully closed by the CIS Suite that was just quit.

Solution -  Quit the CIS Suite, and wait a few (3-5) seconds before trying to start a CIS suite again.
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Run-time error '339':
Component 'BSContactVRML.ocx' or one of its dependencies not correctly registered: a file is missing or invalid

The BS Contact installation (by Bitmanagement) was not run or completed by CIS setup.

Solution - Reinstall BS Contact.
The BS Contact installation (BS_Contact.exe) can be found in the CIS installation folder.  C:\Program Files (x86)\CIS\redistribution\   (by default).   Click here for pictures or if the buttons are not displaying words.
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DAX Error - Library not registered (MMTools components)

Solution - Run the fix found on the Programs Bar.  CIS | utilities | Fix MMtools registration issue
more details
The error is related to the MMTools components* not getting properly registered.
* (used for display readouts and signal processing)
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