Technical Support

General FAQ

Does BeyondVR provide phone tech support?
BeyondVR provides phone tech support for issues that can’t be resolved via email, but quick answers to known issues can be found on the support page.

What kind of graphics card or graphics chip should I have to support 3D graphics?
Both nVidia or AMD make quality GPUs for 3D graphics applications.

Most Intel graphics chips provide minimal support for 3D graphics applications.  Use the free trial usage to be sure they run well on the computer you intend to use them on.

Top Known Issues

Graphics are slow.
That shouldn’t be an issue if an nVidia or AMD graphics card is used. However, 4K graphics will likely require a graphics card capable of playing games in 4K. Some laptop screens are 4K, but don’t have a graphics chip intended for gaming (such as Intel graphics chips).

Solution:
If using an integrated graphics chip instead of a card or dedicate graphics chip, change the monitor’s display resolution to a resolution lower than 4K.

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Where did the CIS Control Panel go?  I can’t access it, but the feedback window is open and waiting and I can see the CIS Suite running on the Windows taskbar.
Sometimes the windows to control the CIS Suites are positioned off of the viewable area, particularly after changing desktop resolutions or monitor layout.  The positions of the CIS windows and panels can be reset to the top left of the primary screen.

Solution:
1)  Left-click on the CIS suite’s icon by the clock in the system tray.
2)  Select  Help  |  Reset CIS windows positions

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Runtime error 13:  Type Mismatch
Data file(s) or data in a data file is missing or corrupted.

Solution 1 – Restart the app/program.
The problem may get automatically corrected, but require the app/program to be restarted.

Solution 2 – If the CIS suite was running fine…
Uninstall the CIS suite and re-install the newest version of it.
Re-activation of the suite’s license after re-installing is not required.

Solution 3 – Fresh setup.
Uninstall the CIS suites and and CIS setup.
Delete the CIS data folder – C:\Users\Public\CIS
Re-install CIS setup and the CIS suites (should use the newest versions).

Solution 4 – If the issue persists, contact support.
Contact support@beyondvr.net

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DAX Error – Library not registered (MMTools components)
The error is related to the MMTools components not getting properly registered.

Solution – Run the fix found on the Programs Bar.  CIS | utilities | Fix MMtools registration issue
Contact support@beyondvr.net if you need additional help.